About Us

Aloha! Welcome to Pacific IT Support, or as we were originally known, Computer Hale.

We’re a unique blend of cultures and are a minority-owned business that’s both Black and Hawaiian owned.

"That's my partner Erik and I (Justin)"

We’ve got our roots in two beautiful locations - Maui, Hawaii, and Bellingham, Washington.

I live on Maui, and Erik's out in Bellingham.

Our team?

Oh, we’re a diverse bunch of eight, with three of us based in Maui, two in Bellingham, and the rest of our nearshore staff working remotely from Venezuela and Peru.

Our journey began in 2010, right after the recession of 2008. Clare and Erik (our founders) found themselves jobless in a dried-up job market here in Hawaii.

But you know what they say, when life gives you lemons, make lemonade!

So, Erik started doing computer repair out of his truck. Business started picking up, and soon, they opened a computer repair location called Computer Hale.

"Check it out, that's our old shop!"

Fast forward to today, and we’ve grown into a team that specializes in Microsoft 365, Compliance Management, Modern and Hybrid Work, System Integrations, and Data Governance.

We’ve got a knack for helping businesses in the Hospitality, Property Management, Retail, Hotel, Non-Profit, and Education sectors.

Our ideal clients?

Businesses with 30-60 employees, M365 users, growth-minded, security-conscious, and with compliance requirements.

What sets us apart?

Well, we’ve got this unique 5-step process to efficiency. We believe in communication, transparency, and putting our community and clients first.

Our mission is simple. We want to be the technology team that community-minded organizations can trust to solve their businesses’ pain points.

We’re all about customer-first, forward-thinking, doing what is right (Pono), being socially conscious, and continuously improving.

We’re proud of our growth and achievements.

We’re Small Business Certified: Minority MBE, and Erik has completed the Goldman Sachs 10K strong businesses program.

Our owners and staff are on boards of local nonprofits, we regularly donate to causes, provide internships to college students, and offer coaching and mentorship to youths.

So, if you're interested in working together - message us below for a IT consult and see how we can solve your problems.

Mission Statement:

Pacific IT’s mission is to be the technology team that community minded organizations can trust to solve their businesses’ pain points.

Serving both Maui and Whatcom counties, Pacific IT Support provides world-class IT services to small businesses with a responsive, proactive, client first style of support.

Coupled with our 5-step process to efficiency and 5 distinct areas of service, all powered by Microsoft’s platform and cloud-based solutions, creates a holistic approach to address all of your IT needs.

Vision Statement:

Our vision at Pacific IT is to build a better future for our community by fostering strong relationships and creating opportunities for success through technology.

We will continue to strive to be a company whose strength is powered by diversity and teamwork.

To foster an environment that empowers employees by creating opportunities for growth and personal advancement. To build and support networks that are future driven and designed to support our client's growth.

Core Values

  • Customer First

  • Forward Thinking

  • We always strive to be Pono or "do what is right"

  • Socially Conscious

  • Continuously Improving

We've Got You Covered!

Pacific IT knows technology, but also specializes in productivity and process improvement. It’s one thing to know how to use technology, but to understand how it works and how it can become more productive can have extremely powerful outcomes.

We also understand you don't want to know everything about technology, so we take the time to get to know you and your business.

We learn how your business runs, so we can truly be your partner and help you run your business better.

Our platform is designed to provide everything your business needs. From managing your hardware to staff training to compliance regulations to assistance with policy creation. We handle even the things you didn't even know you needed.

Our goal is to understand how we can help your business grow. But we can also talk tech if you really want!